Phone

0844 558 1342

 

Email

highfield@hendy-group.com

© 2014 HIGHFIELD BOATS.

ALL RIGHTS RESERVED

 

Website by Swan Designs

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warranty

WHAT IS COVERED

 

Highfield boats are warranted to be free of defects in material and workmanship during the period described hereafter:

 

DURATION OF COVERAGE

 

The entire vessel is covered for a period of two (2) years from the date the product is sold.

The hull structure is covered by a five (5) years warranty.

For commercial use or hire, the entire vessel has a one (1) year warranty.

 

CONDITIONS THAT MUST BE MET IN ORDER TO OBTAIN WARRANTY COVERAGE

 

Warranty coverage is available only to customers that purchase from an authorized Highfield dealer. Routine maintenance outlined in the Owner’s manual must be performed in a timely manner in order to maintain warranty coverage. If the retail customer performs this maintenance, Highfield Boats reserves the right to make future warranty coverage contingent on proof of proper maintenance.

 

WHAT HIGHFIELD BOATS WILL DO

 

Highfield Boats sole exclusive obligation under this warranty is limited to, at our option, repairing a defective part, replacing such part or refunding the purchase price of the Highfield Boats product. The repair, replacement of parts, or the performance of service under this warranty does not extend the life of this warranty beyond its original expiration date.

 

HOW TO OBTAIN WARRANTY COVERAGE

 

The customer must provide Highfield Boats with a reasonable opportunity to repair, and reasonable access to the product for warranty service. Warranty claims shall be made by delivering the product for inspection to a Highfield Boats dealer authorized to service the product. If the service provided is not covered by this warranty, the purchaser shall pay for all related labor and material, and any other expenses associated with that service. The purchaser shall not, unless requested by Highfield Boats, ship the product or parts of the product directly to Highfield Boats. Proof of purchase and ownership must be presented to the dealer at the time warranty service is requested in order to obtain coverage.

 

WARRANTY EXTENSION

 

Warranty extension becomes available upon proper registration of the product by the owner via Highfield Boats warranty website: http://warranty.highfieldboats.com. Product must be registered within sixty (60) days from the date the product is purchased.

Warranty extension covers the ability of the tube fabric to hold air to ISO 6185 (airtightness test).

Duration of the coverage:

Tube made of ORCA® (Hypalon) fabric: ten (10) years from vessel date of purchase.

Tube made of Valmex® (PVC) fabric: five (5) years from vessel date of purchase.

Warranty extension does not apply if the vessel is used for rental or commercial use. Warranty extension does not apply on the tube seams.

 

WHAT IS NOT COVERED

 

This limited warranty does not include damage due to misuse abuse, negligence, improper or inadequate storage or transportation, or to any Highfield boat which is used in a manner contrary to directions or instructions indicated in the Highfield Owner’s Manual.

The warranty does not cover routine maintenance items, adjustments, normal wear and tear, puncture, discoloration, oxidation, abrasion, mildew or damages due to theft, loss, modification or alteration.

Wear parts including but not limited to rubbing strake, keel guard, ropes are not covered by the warranty.

This warranty shall be ineffective if the boat has been operated without proper inflation, or with an outboard motor which exceeds the maximum horsepower rating listed on the serial plate attached to the transom.

Powder coating condition is not covered by our warranty due to the specific exposed nature of the product, for best long term protection, ensure that your surfaces are rinsed with fresh water after every use and are cleaned immediately of any substances that may stick to the paint surface and cause discoloration or damage. We recommend scratches and dents to be repaired as soon as possible after they occur.

Use of the product for racing or other competitive activity voids the retail warranty.

Expenses related to haul-out, launch, towing, storage, transportation, telephone, rental, inconvenience, slip fees, insurance coverage, loan payments, loss of time, loss of income, or any other type of incidental or consequential damages are not covered by this warranty.

 

TRANSFER OF WARRANTY

 

The limited warranty is transferable to a subsequent purchaser, but only for the remainder of the unused portion of the limited warranty. This does not apply if the vessel is used for rental or commercial use.

To transfer warranty please send an email with the below information to warranty@highfieldboats.com.

 

– Copy of the sale agreement

– HIN number of the craft

– Name, address, email address of new owner

 

maintenance

WINTER STORAGE

 

To maintain your boat’s good condition, clean it out and wash it thoroughly with soapy water. Rinse carefully and check that no dirt or foreign bodies such as shell, sand or fishing hooks are left inside that might deteriorate the fabric.

 

For tar stains use a gentle, non abrasive cleanser such as Jif, or use a recommended Inflatable Boat Cleaner available from most boat chandlery outlets.

 

CAUTION

 

Do not use abrasive or aggressive chemical compounds, warm soapy water is best in most situations.

Do not use any solvents, petrol, etc (PVC models), use solvents sparingly only on Hypalon models.Test any cleaner on a piece of patch material if in doubt.

 

REPAIR KIT

 

Contains:

 

– Fabric patches

– Ready-to-use special glue in tube

– Sand paper

– Valve spanner

 

IDEAL CONDITIONS FOR REPAIR

 

– Humidity max 60%

– Temperature range between 18 and 25 degrees Celsius

– Repairs should not be carried out in direct sunlight, wind or rain

– Repairs should, however, be undertaken in a well ventilated area